Cancellation & Refund Policy

HOLIDAYTIME TURIZM EMLAK BILGISAYAR REKLAM OTOMOTIV ITHALAT IHRACAT TICARET LIMITED SIRKETI, operating as feribilet.com, provides services subject to the cancellation, refund, amendment and open-date conditions defined by the type of service, service provider rules, campaign terms, and specific conditions stated on the product page and/or voucher.

1. General Rule

Cancellation, amendment, open-date and refund conditions are determined based on the rules of the relevant service provider together with the terms stated during booking.

Unless explicitly stated otherwise on the product page, voucher or written special conditions, discounted, promotional, early booking, package, group or special price reservations are non-refundable.

2. Ferry Tickets

Ferry tickets are subject to the rules of the relevant ferry operator. In many cases, cancellation and refund may not be possible.

In some cases, if allowed by the operator, date changes or open-date usage may be possible before departure. Conditions, validity period and any applicable penalties are determined solely by the ferry operator.

Schedule changes, delays, cancellations, weather conditions, sea conditions, port authority decisions and transport operations are under the responsibility of the ferry operator. feribilet.com acts as an intermediary platform in such services.

3. Hotels and Accommodation

Cancellation, amendment and refund conditions for accommodation services are determined by the relevant hotel or accommodation provider.

Non-refundable rates, early booking rates, promotional offers, special packages, holiday/fair periods or group rates may not be eligible for refunds.

4. Package and Group Tours Organized by feribilet.com

For package or group tours organized by feribilet.com, services such as ferry, bus, vehicle, hotel, guiding, transfer, restaurant, boat or activities may be pre-purchased or reserved from third-party providers.

Therefore, cancellation and refund conditions may be more restrictive. If specific conditions are stated on the product page, voucher or campaign details, those conditions shall prevail.

Unless otherwise stated, the general conditions are as follows:

30 days or more before departure: Refund may be evaluated after deducting provider penalties, bank/transaction fees and non-refundable services already paid.

29–15 days before departure: Partial deductions may apply depending on provider rules and incurred costs. Full refund is not guaranteed.

14 days or less before departure: Reservations are generally non-refundable. Changes may be considered only if approved by providers and subject to availability.

No-show, late arrival, missing documents, passport/visa issues or inability to travel due to the user’s own fault are non-refundable.

5. Tours, Activities and Transfers

Daily tours, boat trips, jeep safari, activities and transfer services are subject to the rules of the local operator or provider.

If a service is canceled by the provider due to weather, safety, operational reasons or official authority decisions, an alternative date or equivalent service may be offered where possible. If no alternative is available, refund evaluation will follow provider rules.

6. Visa on Arrival

Visa on arrival is an optional service subject to the decision of official authorities. feribilet.com is not responsible for rejection, delay or incomplete processing of applications.

Visa service fees, consultancy fees, application preparation and operational costs are non-refundable.

Required documents must be ready at least 10 days before travel. Applications are accepted earliest 14 days before travel.

7. Travel Insurance

Travel insurance or protection services are valid only under the conditions specified in the relevant policy.

Voluntary cancellation, change of plans, missed departure, incomplete documentation, visa rejection or reasons not covered in the policy may not be eligible for compensation.

All claims are evaluated directly by the insurance company. feribilet.com is not responsible for insurance company decisions.

8. Written Request Requirement

All cancellation, refund and amendment requests must be submitted in writing as soon as possible. Verbal or phone notifications alone are not sufficient.

The user is responsible for any losses resulting from late notification.

9. Refund Process

Refunds, where applicable, are processed after receiving approval from the relevant service provider and in accordance with banking/payment institution procedures and legal timelines.

Bank commissions, transaction fees, service fees, visa fees, insurance premiums, exchange rate differences, provider penalties and operational costs may be deducted.

10. Priority of Special Conditions

Specific cancellation and refund conditions stated on the product page, payment screen, voucher, ticket, tour program or written communication form an integral part of this policy and shall prevail.

By completing the purchase, the user declares that they have read, understood and accepted this policy.