Cancellation & Refund Policy
Cancellation, refund, change and open ticket conditions for services offered on feribilet.com operated by HOLIDAYTIME TURİZM EMLAK BİLGİSAYAR REKLAM OTOMOTİV İTHALAT İHRACAT TİCARET LİMİTED ŞİRKETİ may vary depending on the service type and provider rules.
1. General Rule
Cancellation, change and refund conditions are evaluated together with the rules of the relevant service provider. Special conditions stated on the voucher, ticket or service document issued after reservation shall apply.
2. Ferry Tickets
Ferry tickets are subject to the rules of the relevant carrier. For many ferry tickets, cancellation and refund may not be available.
For some tickets, open ticketing or date change may be possible if requested before departure. Open ticket validity, reuse conditions and final expiry date depend on the practices of the relevant ferry operator.
Schedule cancellations, time changes, delays, weather conditions, port authority decisions and carriage conditions are the responsibility of the relevant ferry operator. feribilet.com acts only as an intermediary platform.
3. Hotels and Accommodation
Cancellation and refund rules for accommodation services are determined by the relevant hotel or accommodation provider. Refunds, deductions or penalties may vary depending on the booking condition.
4. Packages and Additional Services
For ferry + hotel packages and additional services such as tours or transfers, cancellation and amendment conditions may also depend on the rules of each underlying service provider.
5. Visa-on-Arrival
Visa-on-arrival is an optional service subject to official authority review. In case of rejection, inability to process or non-approval, feribilet.com bears no responsibility and visa service fees are non-refundable.
Required documents must be ready at least 10 days before travel. Applications may be accepted at the earliest 14 days before the travel date.
6. Written Request
Cancellation, amendment or open ticket requests must be submitted in writing as early as possible. The user is responsible for any loss of rights arising from late notification.